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Terms and Conditions:
ClimateResponse® Medium and Large Commercial and Industrial (C&I) Customers
Last updated August 8, 2023

Customers of ClimateResponse®, an Olivine program, are subject to the following terms and conditions:

  1. ELIGIBILITY: California medium and large commercial and industrial (C&I) utility customers who are not enrolled in other utility or third-party Demand Response (DR) programs are eligible to participate in ClimateResponse®. Customers enrolled in any of these programs must disenroll prior to enrolling in ClimateResponse®. Limit one enrollment per service account. Medium C&I utility customers are defined as utility account holders for buildings where the maximum monthly electric loads are between 21-499 kW. Large utility customers are defined as utility account holders for buildings where the maximum electric loads are above 500 kW.
  2. TECHNOLOGY: ClimateResponse® does not require any specific technology for participation. Customers are able to participate behaviorally by responding to a ClimateResponse® Event and taking actions to reduce energy use during events. Customers participating with eligible technologies for direct control must agree to terms and conditions and participation requirements for their individual devices.
  3. SMART METER: The service account being enrolled in CAISO market integrated ClimateResponse® options must have a utility grade smart meter installed that monitors energy usage at 15-minute intervals (Note: most buildings in California have such smart meters). Service accounts only participating in ClimateResponse® Emergency options may not require smart meters, and/or 15-minute interval data and would be subject to review and approval before enrollment is confirmed.
  4. COMMITMENT: Customers participating in the program need some to reduce their electricity demand during ClimateResponse® events. Customers commit to a specific ‘Nomination Capacity’ to indicate the estimated load reduction (kW) achievable during a ClimateResponse® event. Olivine can provide technical assistance to determine your ‘Nomination Capacity’, and customers may adjust their nomination capacity amount on a quarterly basis. Please contact Olivine to avail technical assistance or to submit a request to adjust your ‘‘Nomination Capacity’ by contacting The capacity estimates will be used to calculate potential energy, environmental and financial impacts of event participation. The capacity estimates will be used to calculate potential energy, environmental and financial impacts of event participation. Customers will not be penalized if they are unable to meet their nomination capacity unless they have opted into a program option which has penalties built into their incentive structure – for example the Demand Side Grid Support (DSGS) Program Option 3.
  5. ENROLLMENT: All participants must enroll in the program via the website or by electronically signing and agreeing to the program Terms and Conditions (T&Cs) and a Participation Agreement (PA). Customers must agree to and abide by all terms, conditions, and restrictions of the program. By enrolling in the Program, the participant warrants that it has all necessary authorization to enroll and has provided any necessary notice to property owners or managers.
  6. EVENTS: Participating customers will receive event notifications prior to an event which will be sent by Olivine® via email and/or by SMS text, at the participant’s discretion.
  7. EVENT TRIGGERS: ClimateResponse® Events will be triggered at the discretion of Olivine for one or more of the following reasons:
    1. CAISO Grid Emergency Alerts and Flex Alerts between May 1st and October 31st
    2. High local greenhouse gas (GHG) emissions
    3. High wholesale energy prices
    4. Extreme weather
    5. Poor local air quality
    6. Event testing
    1. ClimateResponse® participants will be notified of non-emergency events by 5 PM the day before the event.
    2. ClimateResponse® Events are called for a minimum of 1 hour and maximum of 4 hours.
    3. The maximum number of ClimateResponse® Events per month is 10.
    4. Maximum of 1 ClimateResponse® Event per day (up to 4 hours).
    5. ClimateResponse® Grid Emergency Events may be called in addition to regular ClimateResponse® Events and are not subject to the above limitations. These will only be called in response to an Energy Emergency Alert called by CAISO or the customer’s Balancing Authority. Grid Emergency Events may overlap with or be in different hours of the day from regular ClimateResponse® Events. Grid Emergency Events are subject to the following limitations.
      1. Grid Emergency Events may be called at any time. Day-ahead notifications will be given when possible.
      2. Grid Emergency Events will be for a minimum of 1 hour and are typically a maximum of 5 hours between 4 and 9 PM.
      3. Grid Emergency Events may be canceled or modified after initial dispatch. An event update notification will be sent if an event is extended, canceled, shortened, or otherwise modified. Events may be terminated without advance notice.
  9. TEST EVENTS: A maximum of 4 test events may be conducted per year. All notification protocols, as well as event performance calculation procedures (i.e., committed capacity quantity delivered for the duration of the ClimateResponse® Event), will apply during test events.
  10. ENROLLMENT AND PARTICIPATION INCENTIVES: Participants will be paid incentives according to the energy reductions achieved during ClimateResponse® Events and ClimateResponse® Grid Emergency Events as demonstrated by their utility meter data. Payments vary according to the geographic location of the site and are informed by the utilities. Olivine will pay participants 70% of revenues from DER assets enrolled in ClimateResponse® (based on percentage of wholesale market, utility program, utility pilot program, Emergency Load Reduction Program (ELRP), Demand Side Grid Support Program (DSGS)- Option 3, and other revenues and incentive payments) less any penalties or charges by CAISO or IOU(s) directly related to the provision of DRP or DERP services for the Resources. Olivine will pay participants 100% of revenues from DER assets enrolled in DSGS Option 1 or 2 via ClimateResponse®. Revenue generated from the wholesale markets and non-emergency utility programs will be disbursed to participants on a quarterly basis. Revenue generated from participation in ELRP and DSGS will be disbursed to customers in the first quarter of the following year (Q1) after the end of emergency event season (May 1st and October 31st)
  11. INSTALLATION COSTS: If the participant is installing equipment to participate in the program, the participant is solely responsible for the cost of purchasing and installing the equipment. Olivine will not pay for installation costs or for any upgrades to the participant’s electrical system required for installation of the battery energy storage system. The participant is responsible for hiring a qualified professional to estimate the cost of installation, obtain any necessary permits and install the equipment, and obtain any federal, state, or local incentives.
  12. PARTICIPATION COSTS: Participation in ClimateResponse® is free.

For more information, contact Olivine at